Terms & Conditions
Last updated: February 2026
§ 1 Scope
These General Terms and Conditions apply to all contracts between XSAVY GmbH and the client regarding services in software development, web design, hosting, marketing, and consulting.
§ 2 Contract Formation
Offers from XSAVY are non-binding. A contract is concluded through written order confirmation or commencement of service.
§ 3 Scope of Services
The scope is defined in the respective offer or order confirmation.
§ 4 Compensation and Payment
Project-based orders are invoiced in milestones. Retainer and managed services billed monthly. All prices exclusive of VAT. 14 days payment term.
§ 5 Client Obligations
The Client shall provide all required information, access, and materials in a timely manner.
§ 6 Delivery and Deadlines
Delivery dates are only binding if expressly confirmed in writing.
§ 7 Copyright and Usage Rights
Upon full payment, XSAVY transfers usage rights for the contractual purpose. XSAVY retains reference rights.
§ 8 Warranty
12 months warranty from acceptance. Defects must be reported immediately in writing.
§ 9 Liability
Unlimited liability for intent and gross negligence. Limited to foreseeable damages for slight negligence.
§ 10 Confidentiality
Both parties commit to keeping confidential information secret.
§ 11 Termination
Project contracts: important cause only. Retainer: 30 days notice to month-end.
§ 12 Governing Law and Jurisdiction
German law. Place of jurisdiction: Munich.
§ 13 Severability
Invalid provisions do not affect the validity of remaining provisions.
Managed Email & Hosting
Where XSAVY provides managed email or hosting on a subscription, these are best-effort managed services — no guaranteed uptime, delivery or absolute security. A standard mailbox includes 10 GB; fair-use technical limits apply. Spam, unsolicited bulk mail, malware or unlawful use is prohibited and may lead to suspension. Users are responsible for their passwords and for keeping their own archives; routine backups are for disaster recovery only. Mailbox contents and data remain the client's; on termination the service ends and a one-time data export is available on request. Personal data is processed under a Data Processing Agreement (Art. 28 GDPR); our sub-processors are listed in the Privacy Policy.